Karolann Osborn

Attempted to eat here tonight. Had a reservation for 4. Ended up having a child that was joining us. We called 45 minutes before our reservation to update the additional person. The hostesses we spoke to were very brash and borderline rude us. Made it seem like it was a huge inconvenience to add an additional person. Put us on hold several times. I let them know the additional person was a child and we could share a side of the table if needed. Was told “This is a country club and we have strict rules, so no” they did offer the lounge which was said to be first come first serve, except we already had a reservation and couldn’t bring a child in there. Was also told they had a bunch of walk-ins and were trying to seat guests. So let me understand this, you can seat walk-ins but not people with a reservation?
Was placed on hold for a total of 15 minutes and was told a manager would come speak to us. I was on hold so long it rang back into the restaurant twice where I had to reexplain my story again with them saying they could no longer accommodate us. Waited on hold until they finally just hung up on me.
Called Ambrosia who was able to get us the same time reservation for the correct amount of people were we were actually treated with respect and great service. Your restaurant has no sense of customer service or hospitality.