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Texture, aesthetic, and range of flavor is all on point. Some reviews say that it’s too sweet for gelato, and I do agree. However if you get white chocolate pretzel, isn’t it supposed to bet sweet? They do have less sweet flavors like Belgian chocolate and berry ricotta so I don’t think the sweetness is really an issue. The wait is definitely serious, I waited about 20 minute, but the store is very cute and it’s air conditioned so it’s pleasant. The staff is really nice and there are plenty of seating options. I’m sure there are more authentic or artisanal gelato shops in NYC, but this place is definitely worth the price and wait. Speaking of price it actually isn’t that bad considering how much gelato you get.