Jared Byrne

For an airport that, according to my brief research, handled their record numbers of passengers in 2022 (50.6 million passengers); and with their 2021 title of most international passengers of any US airport - it was a disappointment to me. I've said it before (on other reviews, i.e., JFK airport in New York) that it's an implicitly accepted reality that airports take advantage of flyers with exorbitant prices (especially on food). So I don't decrease my rating because of that 'industry standard' (albeit sad) practice. However, for a hub of international travel I find it sad, at best (inexcusable at worst) that this airport requires international travellers to often exit and then re-check into certain terminals (a completely unneeded hassle), that chairs are SO uncomfortable as to give long-haul layover passengers nowhere to sit comfortably (or lay down) other than the floor, and that directions are so confusing (sending people in multiple directions) that people seem to be asking for directions all over the airport (myself and a passenger next to me, included). I'm not sure who benefits from these poorly planned airports, but as an international airport Miami International Airport (MIA) could have, and should be doing better for their customers.

When an airport gets so big that it needs its security to ride bikes to cover one part (i.e., gates for international travellers already through customs), I'm not sure it is adding as much convenience to the customers/flyers who utilize it. With that said, and the reality that it looks like they're building further onto this airport), I think this is one of the better large airports I've utilized. They have all the same amenities (incl. dramatically overpriced food) that other airports have, but the Montreal-Pierre Elliott Trudeau International Airport (YUL) has a smaller airport feel, and has done an admirable job of hiding its size behind a more comfortable aesthetic and friendly staff.